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Why hire Sinergy da Lettel?
Increasingly distributed environments, multiple technologies, users everywhere and things in constant evolution. Without a structured NOC/SOC, reactive companies discover problems too late and depend on dedicated equipment to “put out the fire” at all times, instead of operating with predictability and control.
Today's Challenges
Increasingly distributed environments, multiple technologies, users everywhere and things in constant evolution. Without a structured NOC/SOC, reactive companies discover problems too late and depend on dedicated equipment to “put out the fire” at all times, instead of operating with predictability and control.
Synergy: NOC & SOC managed for companies that we cannot stop
O Sinergy is the NOC & SOC program managed by Lettel, created for companies that need to maintain their communication infrastructures, networks and security under constant surveillance. Instead of relying solely on internal efforts, your company now relies on monitoring, alerts, analysis and structured response, supported by specialists who know both the technology and the business context.
TYPICAL CHALLENGES
Support is restricted to business hours or done manually, leaving channels without coverage and increasing the risk of detecting problems when the user complains.
Various monitoring and security solutions without integration, generating high volumes of alerts, without correlation and without a single view of what is really critical.
Incidents treated case by case, without clear classification, without defined SLAs and without organized history to learn how what happened.
VALUE DELIVERY
DA LETTEL
We centralize the support of networks, links, equipment, communication and security in a dedicated NOC/SOC operation, with dashboards, alerts and reports of Sinergy, guaranteeing continuous visibility of the environment.
We use security and monitoring tools and practices to group events, reduce noise and highlight what really requires immediate action, making it easier to make decisions about your IT time.
We operate with defined playbooks, SLAs and communication flows, responding to incidents in an organized manner and aligned with your company — from initial detection to mitigation and positive recommendations.
